Close this search box.

Table of Contents

Upper Management


Upper management refers to high-level executives responsible for making large-scale decisions and strategic policies within an organization. They typically include roles like CEO (Chief Executive Officer), CFO (Chief Financial Officer), or other “C-suite” executives. These individuals generally have overall responsibility for the company’s performance and direction.


The phonetics of the keyword: Upper Management is /ˈʌpər ˈmænɪdʒmənt/.

Key Takeaways

<ol><li>Upper Management holds the highest level of authority: This implies that they are responsible for the overall strategic direction of the company and for making critical decisions that affect the profitability and growth of the organisation. They are the decision-makers and have a significant influence on the company’s culture and direction.</li><li>Enhanced communication skills are vital: Upper management team members regularly deal with various stakeholders, including employees, clients, and external partners. Therefore, they need to have excellent communication skills to adequately represent the company and relay vital information. They are also responsible for disseminating critical information down the line to their subordinates.</li><li>They are often required to possess a broad set of skills: Typically, upper management roles require a deep understanding of various aspects of running a business, like financial acumen, project management skills, strategic planning, leadership skills, and a good understanding of the company’s industry space. These diverse skills help them lead the company effectively and make informed decisions.</li></ol>


Upper management, often referred to as senior management, executives, or high-level management, is a crucial term in business and finance because these are the individuals who set the direction and overall strategy of a company. Their decisions have far-reaching impacts, influencing all tiers and facets of the organization, from financial planning and budget allotment to human resource management and business development. The effectiveness, direction, and integrity of upper management therefore directly affect organizational success, employee morale, stakeholder confidence, and the company’s public reputation. It’s also important because this group is responsible for making key financial decisions and ensuring the company’s financial health and growth in the market.


Upper management, also known as senior management or executive management, plays a critical role in setting an organization’s strategic direction and ensuring its successful execution. This team, typically made up of high-ranking officials, such as CEOs, managing directors, vice presidents, and others, is tasked with making crucial decisions that affect the course of the organization. The purpose of upper management is to align every aspect of the enterprise toward achieving its mission, vision, and strategic goals. They’re responsible for orchestrating the firm’s policies, ensuring financial performance, and navigating the business environment.Given the scale and complexity of the issues they handle, upper management members need to have comprehensive knowledge of the business, its market landscape, and its internal operations. They use this knowledge to devise policies, manage resources, and guide company-wide initiatives. Moreover, while managing risk and overcoming challenges, they’re responsible for ensuring the firm’s financial performance and sustainability. Aside from these duties, upper management plays an important role in the culture and ethics of an organization. They set the tone for the firm’s core values, standards, and norms, and their leadership greatly impacts employee morale, productivity, and overall corporate reputation.


1. Apple Inc: The Upper Management of Apple Inc. includes the Chief Executive Officer (CEO), Tim Cook, and other senior executives like Chief Operating Officer (COO), Jeff Williams and the Senior Vice President of Worldwide Marketing, Greg Joswiak. They are responsible for setting company strategies, making major corporate decisions, and managing overall operations and resources.2. Amazon: Upper Management in Amazon includes Jeff Bezos, the Founder and former CEO, the new CEO Andy Jassy, and other top executives like the Senior Vice President of Global Corporate Affairs, Jay Carney. These executives are responsible for setting goals, developing and implementing strategies for the company, approving budgets and large expenses, and making crucial hiring decisions.3. JPMorgan Chase & Co.: Jamie Dimon, the Chairman and Chief Executive Officer, along with other top executives such as the Chief Financial Officer (CFO), Jennifer Piepszak, and the Chief Operating Officer (COO), Gordon Smith, comprise the Upper Management at JPMorgan Chase. They guide the company’s direction, set its strategic focus and oversee the company’s operations and performance.

Frequently Asked Questions(FAQ)

Who is considered Upper Management in a company?

Upper Management usually includes individuals who are at the top of the organization hierarchy such as CEO, Presidents, Vice Presidents, Directors or any high-ranking executives who are responsible for making strategic decisions for the company.

What are the main responsibilities of Upper Management?

The responsibilities of Upper Management include leading and directing the company, overseeing all operations, planning strategies and policies, setting goals, communicating with stakeholders, and making high-level decisions for the company.

Does every company have an Upper Management team?

Most medium and large companies have an Upper Management team. For smaller organizations, this role may be fulfilled by the company owner or a small team of executives.

How can one get promoted to Upper Management?

Ascension to Upper Management typically requires significant professional experience, proven leadership skills and an extensive knowledge of the company and the industry. Additional requirements may include advanced degrees in business management or related fields.

How does Upper Management affect employees at lower levels?

Upper Management can significantly affect lower-level employees as their decisions directly affect the company’s operations. They set the company’s culture, objectives, and policies, which in turn, determine the work environment and expectations for lower-level employees.

What skills are expected in Upper Management roles?

Key skills expected in Upper Management roles include leadership, strategic planning, business acumen, decision-making, communication skills, and the ability to manage both resources and operational risks.

Does Upper Management interact directly with customers or clients?

This largely depends on the size and type of the company. While direct interaction may be uncommon in large corporations, upper management in smaller firms or in companies with a client-centric approach may interact directly with key customers or clients.

Is it possible for Upper Management to be involved in day-to-day operations?

While the primary focus of Upper Management is usually on strategic issues, they may be involved in significant day-to-day decisions or during crisis situations. However, typically, day-to-day operations are managed by middle or lower-level management.

Related Finance Terms

Sources for More Information

About Our Editorial Process

At Due, we are dedicated to providing simple money and retirement advice that can make a big impact in your life. Our team closely follows market shifts and deeply understands how to build REAL wealth. All of our articles undergo thorough editing and review by financial experts, ensuring you get reliable and credible money advice.

We partner with leading publications, such as Nasdaq, The Globe and Mail, Entrepreneur, and more, to provide insights on retirement, current markets, and more.

We also host a financial glossary of over 7000 money/investing terms to help you learn more about how to take control of your finances.

View our editorial process

About Our Journalists

Our journalists are not just trusted, certified financial advisers. They are experienced and leading influencers in the financial realm, trusted by millions to provide advice about money. We handpick the best of the best, so you get advice from real experts. Our goal is to educate and inform, NOT to be a ‘stock-picker’ or ‘market-caller.’ 

Why listen to what we have to say?

While Due does not know how to predict the market in the short-term, our team of experts DOES know how you can make smart financial decisions to plan for retirement in the long-term.

View our expert review board

About Due

Due makes it easier to retire on your terms. We give you a realistic view on exactly where you’re at financially so when you retire you know how much money you’ll get each month. Get started today.

Due Fact-Checking Standards and Processes

To ensure we’re putting out the highest content standards, we sought out the help of certified financial experts and accredited individuals to verify our advice. We also rely on them for the most up to date information and data to make sure our in-depth research has the facts right, for today… Not yesterday. Our financial expert review board allows our readers to not only trust the information they are reading but to act on it as well. Most of our authors are CFP (Certified Financial Planners) or CRPC (Chartered Retirement Planning Counselor) certified and all have college degrees. Learn more about annuities, retirement advice and take the correct steps towards financial freedom and knowing exactly where you stand today. Learn everything about our top-notch financial expert reviews below… Learn More