Terms of Service

Due.com (also referred to here as “we,” “us,” “the website,” and “the app”) provides these terms and conditions to its customers (also referred to here as “users,” “you,” and “website visitors) with the understanding that use of its services constitutes agreement to these terms. Both Due.com’s website and its application fall under the terms stated in this agreement, as well as any add-on software or services provided by Due.com or third-party providers.

Registering and Using Due.com

Due.com provides its application through the URL www.due.com By visiting the website, a customer can download the app, view billing information, and manage subscription features. A Due.com member will serve under a self-assigned function, which may include administrators, approvers, and users, along with other roles as to be defined by the administrator.

By registering for Due.com services, you agree to provide only information that is accurate to the best of your knowledge. You also agree to update that information as it changes. You will also accept responsibility for creating and safeguarding a password that keeps your account information secure. You also agree to the risks that are attached to the use of an online financial system and accept full responsibility to any account breaches that may occur as a result.

Liability for Error

In the event an accounting error occurs at the fault of Due.com, our liability will be limited solely to the late fees incurred as a result. Our responsibility will be solely for any penalties incurred from the time the error occurred to the time it was discovered, whether by the user or Due.com’s staff.

Use of Content

Due.com users retain full ownership of the content they post within the app and on the Due.com website. Due.com retains the right to utilize this information in order to operate the site, including displaying usernames in forums and providing information to your own customers as requested by you.

By using Due.com, you grant the website and the service a non-exclusive, royalty-free, transferrable right to use, display, reproduce, distribute, publish, modify, adapt, translate, and create derivative works based on that content in the manner in which Due.com chooses to perform such activities periodically. You also warrant that you own the content you post within the app or that you have the right to post the content in the course of doing business.

Payments with Due

By signing up as a subscriber for Due.com’s services, you consent to have your billing account automatically debited for the amount and term you choose in account settings. If Due.com is unable to debit the full amount due from your account, you have five business days from the time of written notification to pay the amount due before late fees accrue. Due.com reserves the right to be reimbursed for the cost of collection if past-due accounts are not paid within a reasonable amount of time.

Due ensures the security of card holder data processing/transmitting within our application aligns with the latest best practices for data security standards and PCI-DSS requirements at all times. Due is responsible for vulnerabilities originating from within the Due environment. Due is not responsible for data breaches or vulnerabilities that occur as a result of issues outside the scope of our environment including issues resulting from third party service providers. In the event that a vulnerability is identified, it will be remedied as soon as possible.

Due offers payments in the United States and different countries through partnerships, known as either third-party payment processors or payment providers. In order for you to use several of our payment processing partners or payment providers, you must register with them as a merchant in order to use our service(s).

We encourage all our users to view both their Terms of Service and Privacy Policy before moving forward with them. By accepting this agreement with Due, you agree that you have reviewed our partners’ Terms of Service and Privacy Policy for the country in which you are located and agree to them. Here are a few of our partners:

If you have questions regarding our partners’ Terms of Service or Privacy Policies, please feel free to reach out to their sites.

Due Cash

In order to use the payment functionality of the Due Inc Digital Wallet, Due Cash, you must open a “Access API” account provided by Dwolla, Inc. (“Dwolla”) and you must accept the Dwolla Terms of Service and Privacy Policy. Any funds held in the Dwolla account are held by Dwolla’s financial institution partners as set out in the Dwolla Terms of Service. You authorize Due Cash to share your identity and account data with Dwolla for the purposes of opening and supporting your Dwolla account, and you are responsible for the accuracy and completeness of that data. You understand that you will access and manage your Dwolla account through Due Cash, and Dwolla account notifications will be sent by Due Inc, not Dwolla. Due Inc will provide customer support for your Dwolla account activity, and can be reached at https://support.due.com and/or support@due.com.

Subscription Cancellations and Refunds

Due account subscriptions are managed by Chargebee. We do not offer refunds for cancellations of Due account subscriptions. In some cases, we may issue credit to a user’s account in the event of an early cancelation or change of subscribed plan occurs. Issued credit to a user’s account can be used for future purchases of account subscriptions or addons. We do not offer refunds if a user applies for Due Payments and is at any point rejected, under review, or in any way not approved/enabled. Due account subscriptions can be cancelled or changed to a different plan in the billing section of the account settings. If a user deletes their account, this is also cancel their Due account subscription.

Due Payments Applications

By submitting a Due Payments Application, you acknowledge that not all Due Payments applications will be approved. Due reserves the right to decline, reject, or pause payment activity on any Due Payments account if fraudulent, abusive, or unauthorized activity is suspected at any point in time. In some cases we may ask for additional information after your application is submitted. We do not disclose reasons for rejection if you are not approved for Due Payments. Regardless of your Due Payments status, you may still process payments with alternative payment methods such as Stripe or PayPal.

Privacy Policy

Due.com is committed to protecting your privacy. Any information collected on users of its system is gathered solely for the purpose of creating a more enjoyable experience for customers. Information collected on non-members of the site is not connected to a specific person and is used solely to improve our marketing and conversion efforts.

Once a person has signed up as a subscriber, information may be collected through the use of cookies, beacons, tags, and scripts. This data is often pulled in aggregate form in order to determine trends and demographics that assist Due.com with its marketing and service improvement efforts. This information is only shared with third parties who are partner services with Due.com.

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