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Mortgage Servicing Rights (MSR)


Mortgage Servicing Rights (MSR) refers to the contractual entitlement to receive a portion of the revenue from a portfolio of mortgage loans. The rights are bought by entities that manage the loans, collecting payments, handling customer service and managing escrow accounts. They earn their income from the difference between the interest rate paid by the borrower and the lower interest rate they pay to investors.


“Mortgage Servicing Rights” in phonetics is: /ˈmɔːɡɪdʒ ˈsɜːrvɪsɪŋ raɪts/ “MSR” is pronounced as: /ˌem es ˈɑːr/.

Key Takeaways

  1. Asset Value: Mortgage Servicing Rights (MSR) represents a valuable form of intangible asset for financial institutions. Depending on the interest rate environment and the payment behavior of the underlying borrowers, the value of MSRs can fluctuate significantly.
  2. Risk Management: Owning MSRs requires careful risk management in terms of interest rate risk, liquidity risk, and operational risk. This includes the management of defaults and foreclosures, responding to varying interest rates, and maintaining compliance with evolving regulatory requirements.
  3. Revenue Generation: MSRs can serve as a steady stream of income for mortgage service providers. The servicer is compensated with servicing fees in performing the servicing duties, which typically include collecting and remitting payments, managing escrow accounts, handling loss mitigation procedures, and providing customer service.


Mortgage Servicing Rights (MSRs) are critical assets in the realm of finance as they represent a contractual agreement where the right to service an existing mortgage is sold by the original lender to another party who specializes in the various administrative tasks involved in mortgage servicing. These tasks include collecting the mortgage payments, paying taxes and insurance, managing escrow accounts, and handling delinquencies or foreclosures. The entity servicing the mortgage earns fees for these services making MSRs a lucrative income-generating asset. However, they carry substantial risks including interest rate risk and legislative or regulatory changes, so their management must be performed meticulously. Therefore, the market value, viability, and profitability of MSRs substantially influence business strategies, financial stability, and overall performance of lending and mortgage servicing institutions.


Mortgage Servicing Rights (MSRs) are valuable assets that serve a critical role in the mortgage finance market. Essentially, MSRs are contractual agreements that grant specific companies the authority to service a loan in return for a certain fee. This includes collecting and processing mortgage payments, managing the escrow accounts, facilitating the loss mitigation process, and handling foreclosures if necessary. The purpose of MSRs is to ensure a smooth, efficient and seamless process in managing these aspects of home loans, which in turn enhances the value and desirability of mortgage-backed securities and homogenizes the mortgage lending and secondary markets.Furthermore, MSRs often act as a hedge against the risks associated with interest rate fluctuations. When interest rates decline, there is an increased likelihood of mortgage prepayments as borrowers may choose to refinance. This situation often leads to a decrease in the value of servicing portfolio as the expected income from the servicing fee could be cut short. However, the value of MSRs might increase because the expected life of the loans can extend when interest rates rise as this discourages prepayments. Thus, owning MSRs provides a counterbalance to the changes in the value of mortgage portfolios due to interest rate shifts.


1. Wells Fargo: One of the largest financial institutions in the United States, Wells Fargo, directly engages in Mortgage Servicing Rights (MSR). The bank generates MSRs when it originates a mortgage loan and then sells it in the secondary market but retains the servicing rights. By retaining these rights, Wells Fargo receives a fee for collecting monthly payments, managing escrow accounts, and taking care of other necessary tasks associated with mortgage loans. 2. Nationstar Mortgage: This company, also known as Mr. Cooper, is one of the largest mortgage servicers in the country. They maintain a large portfolio of Mortgage Servicing Rights. They earn income by collecting a percentage of each mortgage payment made on the loans they service. 3. Ocwen Financial Corporation: Ocwen is known for providing mortgage services, with a significant portion of their business model centered around purchasing and managing Mortgage Servicing Rights. They handle loan modifications, foreclosure prevention, and loss mitigation under their MSR contracts. These real-life entities show how MSRs can play a major role in a company’s operation and revenue generation.

Frequently Asked Questions(FAQ)

What are Mortgage Servicing Rights (MSR)?

Mortgage Servicing Rights (MSR) represent the legal authorization for a company to service a mortgage, collecting the monthly payments, managing borrowers’ escrow accounts, handling loss mitigation applications and foreclosures, etc.

Who can hold MSRs?

Usually, the original lender or the issuer of the mortgage holds MSRs. However, they could also be bought, sold, or transferred to a third-party servicer in a transaction.

How do businesses earn profit from MSRs?

Servicers typically charge a servicing fee, which is a small percentage of each loan’s outstanding balance. They earn this fee in return for managing loans.

What are the risks associated with MSRs?

MSRs can be significantly impacted by prepayment risk, the risk of homeowners paying off their mortgages earlier than expected. Also, changes in laws or regulations pertaining to the mortgage industry can impact the value and potential income from MSRs.

How are MSRs valued?

The valuation of MSRs is complex and is based on several factors including expected prepayments, default risk, servicing costs, and discount rate.

Are MSRs considered as assets?

Yes, MSRs are considered as intangible assets on companies’ balance sheets.

Are there regulations governing MSRs?

Yes, all MSRs are subject to local, state, and federal regulations. These can dictate everything from the rights and responsibilities of the servicing company to the methods and procedures of transferring servicing rights from one company to another.

Can an MSR be transferred or sold to another company?

Yes, MSRs can be bought, sold, or transferred from one company to another just like any other asset. But the transfer process must adhere to regulations in place to protect homeowners.

Do mortgage borrowers have a say who services their mortgage?

No, mortgage borrowers do not generally have any control over who services their mortgage. If a lender decides to sell the MSR on a loan, the borrower usually cannot prevent it.

How can I check who is servicing my mortgage?

You can typically find the name of your mortgage servicer on your mortgage statement, or you can ask your lender. If servicing rights have been transferred, you should receive a servicing transfer notice.

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