Tag Archives customer service

tax mistakes

Creating a system for onboarding clients is one of the most important aspects of your business. It’s the first time that you’re making an impression. Having a disorganized client onboarding process can leave people confused and make it challenging to do your job. Think of your client interaction with you as a journey. The journey […]

Offering Customer Refunds

I doubt there are many merchants who actually enjoy taking care of the customer refunds. They’re time-consuming, pricey, and a hassle. However, they’re a necessary evil. According to a joint study from comScore and UPS, consumers now expect free returns with 82 percent respondents saying they would complete the purchase if they could return the […]

With the holidays upon us, we enter into the most frenzied event ever: holiday shopping. Retailers and businesses all over are gunning to make those holiday sales that will lead to a successful business year. But one problem every retailer has, not matter what kind of business they run, is how to generate repeat customers. How do […]

How do you know you or your employees are providing excellent customer service? The customer lets you know! Sometimes there are obvious clues, such as a rave review, but most of the time the signs are more subtle. Watching for clues that you have a satisfied customer on your hand is data gold. It tells […]

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