Tag Archives customer service

customer service

Have you ever been completely turned off by a company’s customer service? It probably left a bad taste in your mouth and made you reconsider doing business with that company again. If you can feel off-put by doing customer service with a huge well-known company like Walmart or Comcast, imagine how people may feel if your […]

24-7-Customer-Service

Unfortunately, due to the volatile and oversaturated markets, businesses are often under a lot of pressure. Ensuring a stable revenue stream for small and medium-sized businesses in this landscape is especially hard, as they have to compete with big players and among themselves as well. Since the business software industry is expanding, we are here […]

tax mistakes

Creating a system for onboarding clients is one of the most important aspects of your business. It’s the first time that you’re making an impression. Having a disorganized client onboarding process can leave people confused and make it challenging to do your job. Think of your client interaction with you as a journey. The journey […]

Offering Customer Refunds

I doubt there are many merchants who actually enjoy taking care of the customer refunds. They’re time-consuming, pricey, and a hassle. However, they’re a necessary evil. According to a joint study from comScore and UPS, consumers now expect free returns with 82 percent respondents saying they would complete the purchase if they could return the […]

With the holidays upon us, we enter into the most frenzied event ever: holiday shopping. Retailers and businesses all over are gunning to make those holiday sales that will lead to a successful business year. But one problem every retailer has, not matter what kind of business they run, is how to generate repeat customers. How do […]

How do you know you or your employees are providing excellent customer service? The customer lets you know! Sometimes there are obvious clues, such as a rave review, but most of the time the signs are more subtle. Watching for clues that you have a satisfied customer on your hand is data gold. It tells […]

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