A cloud contact center is the meeting place between customers and your company. This touchpoint forms a vital layer of your business. It does not just create first impressions. It also helps to organize employee-customer relationships and provides in-depth insights that will help you grow into the future. With a contact center housed in the […]
At some point, we’re all new to freelancing. We’re building our portfolios and we’re scrapping for clients. In the rush to sign clients on, new freelancers can easily forget about the administrative aspect of the job. How should you handle invoices? How and when should clients pay? Here are invoicing mistakes that new freelancers should […]
Most freelancers love invoice day. It’s the time when you can finally cash in on your hard work and get paid. While it feels great to get compensated, invoice day can be pretty hectic if you’re sending several invoices and trying to track down clients for payments. In fact, it can take quite a while […]
Nothing is worse the uncertainty that comes with knowing that your cash flow is low when you still have a while until another payment comes in. When running a business, you have so many things to manage. When cash flow runs low, it puts you in a very vulnerable situation. You may have important expenses […]
No one can blame you for wanting to take a summer vacation from your business. The sun is shining, the days are longer, and kids are out of school. It’s the best time of year for a break, but you’re worried that will lead to a stunt in your business. No one can blame you […]
Work from the road– it sounds like a dream, but can more often become a nightmare. Spotty WiFi connections? Dragging yourself away from the beach to your computer? Working across multiple time zones? There’s a lot more to making it work from the road than Instagram would have us believe. If you’re someone who wants […]
Sales keep your business going, but they are arguably not the most important part of your business. Whiles sales mean money in the bank in that moment, what really separates business in the long haul is customer retention. A successful business is about what you do before and after you make the sale. If you […]
Running a business costs money. “You gotta spend money to make money,” the old adage goes. That’s why our businesses have operating expenses and budgets. It’s the money that keeps the ship running, and makes sure that everyone gets paid. But maintaining control of your business operating expenses can be easier said than done. Business […]
Synergize. Hustle. Authentic. Brand building. There are a lot of buzzwords that have their time in the sun in your work vocabulary. That’s all well and good, as many of them come with a learning curve for entrepreneurs, and offer us a new way of looking at the world. One word to eliminate from your […]
Often clients are the ones questioning an invoice and initiating invoice disputes, but the scenario can also play out in reverse. Contractors may have questions or comments on what they can and can’t include on the invoice before they send it. Recently, I worked with a contractor who asked to bill me for a bit […]