What to Do When Clients Are Indecisive
Every business revolves around its customer’s needs and wants. After all, they have the power to continue doing business with you or go elsewhere if they’re unhappy.
Of course, at times dealing with them can be rather frustrating. Nevertheless, your clients are your bread and butter, so to speak. Without them, your business ceases to exist. That makes it very important to keep them coming back for more business if you can.
Still, that can be difficult when clients are indecisive. Fortunately there are some ways you can handle the situation when clients are indecisive.
Make Contracts Easy to Understand
The first thing you can do to prevent clients from being indecisive is make contracts easy to understand. When you can, avoid big words or legal terms. Have contracts written as plainly as possible.
Another way to avoid hesitation is to include revisions in your contracts. If you plan to allow one or even two, write it in so there’s no confusion on the issue. Doing so enables clients to know up front what to expect and can eliminate their indecision.
Making sure client contracts are transparent allows them to know exactly what to expect. This can help them make faster, easier decisions as they do business with you.
Charge for Meetings
Another way to handle it when clients are indecisive is to charge for client meetings. A certain amount of meetings might be necessary and expected. Again, you may wish to include them in your contracts as well as revisions and other stipulations.
Being transparent from the get-go about the length and number of meetings included may spur action from your client. It can also help if you charge for meetings over and above what your contract allows.
Of course you want to touch base at times during a project, especially if there are questions. It may also be unavoidable with new clients.
But your time is also your money and you need to use it wisely. Therefore, it’s important that client projects progress as smoothly and continuously as possible toward completion. That isn’t possible when work stalls due to continual changes from a client.
Give Fewer Options
Familiarity with your clients may assist you in heading off indecisiveness. When you know them well, tailor what you offer according to your prior dealings with them.
If you know they can be wishy-washy, give them fewer selections to choose from. Of course, that isn’t always a possibility when work can only be done one way. But when there are many choices, try to avoid providing more than two or three.
As an example, show them ideas that are in more than one price range. Present low, medium, and high -priced products or services for their consideration. Only show one choice for each to avoid overwhelming them. You can always add other options later as needed based on their needs.
Ask for Their Thoughts
Sometimes all it takes to solve indecisiveness is to listen to what your client needs and wants. If there is miscommunication, taking the time to listen as clients explain their logic can help.
Be open-minded and allow them to tell you what they need without interruption. When you give your full attention to your customers in this way you can serve them better. You may also find there are fewer questions as well as fewer hesitations on their part.
Working with clients in your business can be a very rewarding experience as you get to know them. It can also be difficult at times when clients are indecisive. To avoid wasting time and money on clients who are hesitant, try using some of the tips we mentioned. You’ll be glad you did and your clients might be as well.