High Quality Clients

Every once in awhile, you land clients that are really, truly difficult to please. However, these cranky customers are the minority. Most people, given the chance, want to work together towards a solution when things go wrong on a project. You truly have to bring out the best in all your customers. But what are the […]

As a business owner, it’s important to understand customer psychology. Whether you have a brick-and-mortar store or whether you operate mostly online, it’s important to know what is going on inside a customer’s mind. When you understand the process a customer goes through before making a decision to go with your product or service, you […]

Unfortunately, not all clients/customers are worth your time. Should you accept a deal with this person, your time will be wasted, your patience tested and your service undervalued. It’s best to avoid these time wasting clients at all costs. In order to do this most effectively, the problem should be nipped in the bud. The following […]

The downside of freelancing is that sometimes clients owe money. It’s important to note that this isn’t necessarily done on purpose. Sometimes companies have specific policies, people are traveling or someone in the accounting department literally forgot. I once had a check come in a month late because a giant blizzard hit Boston and shut […]

Every business owner reaches a point where s/he has to deal with an angry customer. Whether you are answering a customer service call, or whether your angry customer is physically present, you need to know how to handle the situation, and deal with it in a way that reduces the damage to your business. Deciding […]

If you’re one of the 54 million freelancers in the U.S. you’re completely of the importance of getting paid on-time. If not, how can you expect to pay your expenses? Unfortunately, it’s a very common occurrence for freelancers to get screwed over by a client. And, that’s never good for business. To prevent that from […]

Everyone is always talking about how social media is a must when running any sort of business. Your online branding matters; as does your ability to connect with clients and customers. In fact, as much as we like to complain about it, there is an increasing need for freelancers to start using social media effectively. […]

Negative reviews. Just the mention of that phrase is bound to make business owners cringe. As I’ve previously mentioned, however, responding to negative reviews is an essential task that each and every business needs to take seriously. Remember, online and word-of-mouth reviews will affect your reputation and cash flow. When dealing with negative reviews it’s […]

One of the best things about running a freelance business is the ability to fire a client if they aren’t working out. When you run your own business you can pick and choose who to work with, and sometimes that means firing clients that are more trouble than they are worth. Admittedly, this is not […]

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