Customer service is everything when you’re trying to build a solid reputation for your business. If bringing in more revenue is one of your goals in the coming months you’ll need to make sure you and your team are providing excellent customer service. Here are four key things you’ll need to focus on. 1. Respond […]

The holidays are meant to be a festive celebration where you gather with your loved ones. It’s also the time-of-year when you spend a lot of money, especially online. In fact, it was expected that in 2016 nearly half (47%) of consumers would be shopping online this holiday season. Unfortunately, swindlers are also aware of […]

For someone who is busy trying to acquire more customers for their products, it can be a difficult task. But is it possible to acquire more customers without ever leaving the house? With different outlets on the internet, it is one of the best times to try reaching a larger client base. Between Facebook, Twitter, Snapchat, […]

Many website are transitioning to membership-only websites. In other words, these sites have a login process that allows users and customers to engage with the site from within. Some sites are more strict than others. Social media sites, for example, do not allow users to “play” on the site without submitting a name and e-mail […]

The customer review is becoming a cornerstone of marketing initiatives as it ties together advertising, credible sources, and social dynamics in one platform, often serving as the reason for why a consumer or business decided to make a purchase of a particular product or service. Therefore, knowing more about how individuals construct customer reviews would […]

How do you know you or your employees are providing excellent customer service? The customer lets you know! Sometimes there are obvious clues, such as a rave review, but most of the time the signs are more subtle. Watching for clues that you have a satisfied customer on your hand is data gold. It tells […]

It might sound overly simple, but customers should be the number one focus of your company. Without customers, well, we wouldn’t have a company at all. Small gestures of appreciation can go a long way in building loyalty with your customers and creating recruiters out of them. People love to tell their friends about a company […]

When consumers think about extraordinary customer service, often it comes down to the little things. A corner shop that always stocks the brand of candy they like or a company that once sent a free product to acknowledge them as valued customers, for example. These small efforts cost businesses very little money but make a […]

When it comes to customer satisfaction, freelancers are often consumed with ensuring that clients are happy with their services. However, these relationships do not always end as envisioned. Whether a client makes a choice to terminate service because of a geographic move or because of a bad customer experience, there is only one question that […]

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