We hear a lot about engagement these days. It seems like it’s a buzzword that’s everywhere. And there’s a reason for it. Customer engagement can be a huge benefit to your business. Long-Term Investment in Customer Relationships Your customer engagement is a long-term investment in your company. It can be time-consumer to build those customer […]

Trade Shows and Expos

Trade shows and expos can be a great way to promote your business, generate new leads, network to build relationships with other businesses in your field, and make more money.  However, since such shows can often involve a significant investment in terms of both organizing a stand and booking space, it is important to ensure […]

Conflict Resolution Skills

Conflict resolution is a key business skill when dealing with situations that can arise with colleagues, contacts, customers, and clients. You need to understand the pieces of the puzzle that compose a solid conflict resolution strategy in order to strengthen client or customer satisfaction, maintain productivity, and avoid suffering damage to your reputation. The Right Mindset […]

customer service

Over the holidays, I traveled for a couple of weeks. On my way home, I encountered inconvenience and extra charges resulting from an airline changing my itinerary. Disappointed, I sent a politely-worded tweet at the airline. Within a few minutes, the airline had responded to me and assured me I could get a refund for the […]

Chargebacks for Small Business Owners

Despite your very best efforts to verify cardholders, check signatures, and spot fraud before it happens, you’ve gotten a chargeback–a reversal–of a credit card transaction you processed. What to do now? While you’re likely to be worried and frustrated, keep your emotions under control while you take action. Just because a chargeback has occurred doesn’t […]

If your online business processes credit cards, you’ve probably heard terms like “virtual terminal” and “payment gateway.” Maybe your merchant services rep has tossed them out, or a fellow business owner has brought them up on an industry message board. If you find yourself wondering if you *really* know exactly what they mean, look no […]

Blockchain. Bitcoin. Mining. If you’ve heard these terms floating around the Internet in connection with online payments, you may be feeling a little behind the times. Don’t stay in the past! Instead, read up on blockchain technology and how it’s changing the way we think about payments, currency, and the entire financial system. What’s the […]


You’re a freelance writer, or content marketer, or digital assistant, and a client just asked if they can pay you in Bitcoin. After you frantically Google “Bitcoin” you may wonder whether or not you should say yes. While it’s always a little nerve-wracking to try something new, the advantages of accepting Bitcoin definitely outweigh the […]

Consumers need businesses in order to purchase goods and services, a process that has and always will be the basis of society. But things are a little more complicated now than they were a century ago, and there’s high competition in the market. As a result, businesses must do more than just provide goods and […]

Often, business owners put a lot of emphasis on acquiring new customers. This can make a lot sense. After all, you need to keep bringing in new money if you are going to keep the business going. However, it’s also important to pay attention to your current customers. Are you building long-term relationships? One of […]

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